There once was a woman whose laptop was newAnd she had so much storage, she didn’t know what to do.It’s true—I’ve gone from a 20 GB internal hard drive to 160 GB in two internal drives, and it’s pretty mind-boggling to have all that space. Having two drives, and internal storage larger than my two external drives combined, requires a new approach, and I haven’t quite figured out my new backup … [Read more...]

In case any of you are wondering, Heidi Miller did find the relevant clause about retained parts in the Apple Store’s repair contract—no thanks to anyone at Apple. But while signing that contract gives Apple a legal right to the hardware, we all know that the really valuable thing about a hard drive is what we put onto it.Which brings me to today’s backup conundrum, which comes courtesy of IT Week … [Read more...]

Yesterday I got a chance to hear Jeffrey Fox speak about “How to Become a Rainmaker.” Toward the end of his presentation, he mentioned that there are three things you can do for a client: add to their revenues, reduce their costs, and avoid catastrophic costs in the future.It’s the last service that’s the hardest to sell—except perhaps when a company has just experienced such a catastrophe and is … [Read more...]