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Posts Tagged ‘Norton Ghost’

Revelations from a Reinstall: FileSlinger(TM) Backup Reminder 11-23-07

Monday, November 26th, 2007

No, I was not sleeping off Thanksgiving overindulgence instead of writing this backup reminder on Friday morning. I was just absorbed in completing my delayed-and-necessary reinstall before heading to work. I thought a late reminder would be better than none, and now that I’m finished with all but those last little tweaks that drag on for a week or two, I can pass on the backup-related lessons I’ve learned as a result of this adventure.

1. Set Aside at Least 3 Days

I realize that for many of my readers, reformatting your hard drive and reinstalling your operating system falls into the “Kids, don’t try this at home” category. But even those who leave these things to someone else should be aware of just how time-consuming and tedious a job it is.

It took me most of one day to make a list of the software I’d need to put back on the machine when I was finished, make sure I had the most recent versions of Audacity, Firefox, Skype, Karen’s Replicator, and all the other freeware programs I use regularly, download all the most recent drivers from HP (the manufacturer of my computer), Epson (the manufacturer of my printer and scanner), and Wacom (the manufacturer of my pen tablet)—and, of course, to back up all my data in as many ways as I could think of. If you’re a computer owner preparing to have someone else reinstall your machine, you may be able to do this part yourself and save some money.

The second day was devoted to reformatting the C drive and reinstalling Windows XP Pro. A full format on an 80-GB drive takes about 40 minutes, with about 40 minutes more to install Windows. Except I ended up doing it twice, because the first time around I forgot to delete the restore partition that CompUSA had put onto the drive and which I’d failed to notice and eliminate during my last install. (I’m one of those people who thinks putting your system restore onto the same drive as your system makes no sense. Think about it a bit.)

But even if I hadn’t had to do the formatting twice, there are all those Windows updates to download, many of them requiring restarts. And then there are the drivers. Without the correct display driver, for instance, everything on my widescreen laptop looks weirdly stretched out.

Once all the updates were finished and the drivers installed, I had to make a Ghost image so I wouldn’t need to do that part over if something went wrong later on.

I also got quite a bit of the software installed on the second day, but not all of it. That put the main focus of the third day onto restoring my data–once I’d made a Ghost image of the installed programs.

Copying documents back onto the C drive was straightforward enough, though it takes a bit of time. Other things have to go back into specific places: the settings for Replicator, for instance, or my Outlook data file. (And I discovered that if I also copy my Outlook Extend.dat file along with the .pst file, Outlook magically remembers all my rules and other settings.) I’m still finding little details of program options that I need to set—that’s part of the ongoing tweaking.

The other part of the third day I spent re-configuring backups, in the course of which I made some other discoveries.

2. Don’t Get a Rebit if You Have Multiple Internal Drives

I understand from the Rebit people that they’re working on this issue, but while I’d known Rebit would only back up my C drive, I hadn’t realized that the presence of two internal drives would cause their bare-metal recovery option to fail.

Since I was about to reinstall the machine anyway, I figured I had nothing at all to lose by testing Rebit‘s PC Recovery CD. So I inserted the CD and rebooted my machine, which brought me into a friendly-looking non-Windows interface designed to lead me through what they call a bare-metal restore. (That means it restores your operating system and software as well as your data.)

Unfortunately, it didn’t lead me very far, because it couldn’t tell which of my internal drives was which. They are the same make and size, so I probably couldn’t tell which was which if you put them in front of me, but there are ways for other programs to tell them apart, because one is set as the “master” drive and one as the “slave” drive. (The operating system goes on the “master” drive, which is Drive0, and if you try to put it anywhere else, you’ll have no end of trouble.)

I imagine that Rebit’s engineers will be able to fix this problem fairly easily. Not that many laptops have two internal drives, so it’s possible none of their users have run into the problem before. But meanwhile, I can’t use their restore CD.

3. Some (Backup) Programs Won’t Recognize Your Computer after a Reinstall

I had suspected that Rebit might not recognize my newly-reinstalled computer as the same one it had been protecting before, since the log information it had installed before was now gone, along with any recognition signals that go into the registry. (The registry is where Windows keeps all the really important information about how to operate. Don’t mess with it. Especially don’t mess with it without backing up your whole system first.) And, indeed, when I connected the Rebit, it offered to start protecting my computer. (I said no, not having enough time right then for it to go through that lengthy initial backup sequence.)

What I hadn’t expected was problems with Mozy, the free online backup service I use. While I could log into Mozy and see or restore my previous backups, creating a new backup set was a problem. I didn’t really want to create a new backup set at all, but to use the old one, but Mozy isn’t set up to recognize that even I wouldn’t have two computers named “Enheduanna.” Instead of adding new files to the existing backup, it wanted to create an entirely new backup from scratch. (I only discovered this because I kept getting “over quota” warnings that didn’t make sense when I did the math on the files in the folders I wanted backed up.) I ended up deleting the old Mozy backup file and starting over—which means that my slow initial Mozy backup is still running. (Though I trust the current prediction of 1 week and 4 days to back up 2 GB is only a product of wildly fluctuating upload speeds, and not an accurate estimate.)

4. Some Drive Problems are Beyond Baffling

More or less immediately after reinstalling Windows, I ran Chkdsk to see whether the reformat had cured my drive problems. The answer: apparently not, as Chkdsk thinks I have 4 KB in bad sectors. This despite the fact that I haven’t seen any other sign of drive errors–or not in the C drive, anyway. (I’ve had some error messages relating to controllers and other problems with my external drives, which may be a matter of their built-in software not being entirely compatible; I’m not sure and need to investigate further.)

A geek friend let me use his copy of SpinRite, a handy tool meant to find and fix problems like bad sectors. It has a good reputation, and my erstwhile colleagues at Kickstartnews.com like it. Since I wasn’t feeling well enough to actually do anything with my computer yesterday afternoon, I put the CD in as soon as I’d finished the data transfer and made my final (for this reinstall) Ghost image.

Nine hours and six minutes later, SpinRite woke me out of a sound sleep to tell me it had finished. I looked over its graphical display of all the sectors on my C drive (SpinRite had no trouble at all telling which drive was which, but prompted me to choose the correct drive to test). Every single one was the nice blue color that indicated it had passed the test and was fine. Not one was marked “recovered,” much less “defective” or “unrecovered.” In other words, my drive is fine. (And it didn’t even get all that hot while spinning continuously for 9 hours.)

So what did I find when I started Windows again (at a more civilized hour of the morning) and ran Chkdsk again? I still have 4 K in bad sectors. Except they seem to be illusionary bad sectors. The Ur-Guru is just as baffled as I am, but says that any serious problems with either the drive or the electronics that control it should have shown up in the course of that 9 hours. So maybe I can ignore Chkdsk’s 4K.

On the other hand, maybe there really is a strange and subtle problem with my drive. So I have to be even more diligent about creating Ghost images and file backups than usual.

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The Shortest Post Since 2003: FileSlinger™ Backup Reminder 09-07-07

Friday, September 7th, 2007

It’s 4:20 PM and I’ve had some very long days this week, with more to follow next week. Somewhere in there I did manage to make a Ghost backup of my system, the first in a long time. (It’s getting time—and past time—to do a hygienic reinstall of Enna, though I don’t know whether I’ll manage it before the Ur-Guru arrives next weekend.) Meanwhile, my five automated file backup systems continue to run smoothly.

I saw an enticing headline on Lifehacker yesterday: “Copy and Paste your Entire Hard Drive with Two Clicks with GParted.” That just sounded too good to be true. I haven’t had time to find out whether it is yet (I’m downloading the ISO of the GParted Live CD right now), but I discovered that there’s actually a substantial collection of backup-related articles on Lifehacker. The Mac readers on this list may find them particularly helpful, as there are several reviews of Mac software from real Mac users, which I’m not.

You can see the whole collection on the Lifehacker Blog. Write in and tell me whether any of the tips are helpful to you, and I’ll check GParted out for next week.

FileSlinger™ Backup Reminder 7-9-04: Backup Failure Points

Friday, July 9th, 2004
Dear FileSlinger clients, colleagues, and friends:

I see I have accumulated about 40 of these backup reminders so far. I’ve been sending them for about a year now, and I have almost enough to start automating the delivery, though I don’t plan to stop including new material where I find it.

The truth is, though, that backups are not sexy, and everyone hopes never to have to use them. Setting up a backup-restore system costs money, having to restore from a backup costs time, and there are what seem an endless number of possible failure points along the way.

This week I read a white paper by LiveVault online backup and recovery service about “Why Backup Is Not Enough.” Ultimately, of course, it’s an ad for LiveVault’s own service and for Managed Service Providers in general, and promises to automate backups, updating them every time any file is changed, store them in its secure facilities, and get you CDs or Network Attached Storage to restore your systems in the event of total failure.

Which is all well and good, but (as a contact at San Bruno ISP and technology solutions company A-Street pointed out) relies on a consistently high upload speed, which essentially means a T-1 connection. Home office users, even with cable or DSL connections, have much slower upload than download speeds, and backing up your entire hard drive over the internet is going to be painfully slow. He described A-Street’s own preferred solution, a networked Linux box installed at the client’s office and set up to use backupPC at night. (When he gives me more details, I’ll pass them on.) But personally, I’m not in a position to install any kind of dual-power-supply RAID storage. Where would I put it? And it would be as vulnerable to fire, flood, earthquake, and theft as the backup system I’m using now.

His comment on the backup system I’m using now is that the problem with drive images such as those created by Norton Ghost is that the system you’ve backed up might already have been infected by a virus, spyware, adware, or other problem-causer, so what you restore is destined to crash soon or will need serious cleanup.

The foolproof, no-brainer backup system which can get you up and running on any hardware is, as far as I can tell, the Holy Grail of backups. It goes back to that business of backups not being sexy. Despite the fact that being without backups can mean lost time, money, and business, most R&D seems to go into special effects, graphics, video editing, and the like.

In my opinion, almost any backup is better than no backup, and the more backups you have, the better off you are. Some on-site, some off site, some on rewritable media, some on permanent media—and check them out before you have to actually rely on them.

Back up your data today.

And if you find that Holy Grail, let me know!

Sallie

FileSlinger™ Backup Reminder 11-28-03: Seeking the Holy Grail

Thursday, November 27th, 2003
Dear FileSlinger clients, colleagues, and friends:

I know, I know—this is a week late. And no, I don’t actually have anything better to do on Thanksgiving morning.

The reason this is late is the same reason I didn’t back up my own data last week at this time: I was visiting my family in Cleveland. The laptop came with me, of course, but bringing the ZIP drive would have required another piece of luggage. And I had only a dial-up connection while I was away, which is not very useful for doing extensive online research into backup esoterica.

In my last newsletter, I promised to provide information on the difference between drive mirrors and drive copies. For drive mirrors, see more below.

So here I am back at home searching for what may be the Holy Grail: a backup or copy of your hard drive that you can use on another computer.

Drive imaging software like Norton Ghost creates a “clone” or “mirror” of your hard drive onto an external hard drive or a set of CDs/DVDs. This means that if something goes wrong with your drive, you can restore the whole thing from the mirror rather than starting your installation over from the OS (last clocked in at 11+ hours).

This is a very good thing. However, there’s one little problem with this: you can only restore a drive image onto the same hardware you made it from, or an exact duplicate.

This doesn’t help much if you have a physical drive failure and you have to send your hard drive (or indeed your entire machine) back to the manufacturer for a week or so to get a replacement. You can’t restore your drive image onto the computer that you rent so you can keep working while your main machine is gone, unless it happens to be an exact duplicate of the original, which is fairly unlikely.

The ideal thing would be to have a backup of your hard drive that you could connect to another machine, or use in place of your original hard drive, and run just as if you were using the machine which just got fried or stolen.

Unfortunately, reliable authorities inform me that this is impossible, at least with Windows. (And before you Mac people get too excited, the same is true for Macs.) In essence, if we want that kind of simplicity, we need to start running Linux, which I’m not ready to do.

Okay, so what’s the next best thing?

Make sure you have all of your data backed up in a format that doesn’t depend on the hardware or OS you’re using to access it. Normal methods of making CDs and DVDs (and ZIPs and floppies, though both are becoming increasingly less common) work fine for this. So does just dragging and dropping files like Word documents or images onto your XHD through Windows Explorer.

You may also be able to access the files you have in your drive mirror from another computer if that computer has your drive imaging software on it. But before you rely on this alone, check it out—take your software install disks and your XHD over to a friend’s computer, plug it in, and try to access the data. If you can get your files out, you don’t need to make a secondary backup (though you might want to anyway).

And what about drive copies? A drive copy utility is designed to help you upgrade from one hard drive to another—usually internal hard drives on desktop computers. Many of the drive mirror software programs have a drive copy utility. Making the copy involves opening up your machine and switching around some connectors. At the end of the procedure, you take the old drive out and use the new drive instead, and the only difference you notice is that you now have more storage space. This can save you time when you’re upgrading, but you probably don’t want to do it every week as a backup technique, and again, it assumes that the rest of your hardware will stay the same.

I did see one very tempting combination hardware/software product, the CMS ABSplus, which claims you can actually stick it into your laptop in place of your existing drive in the event of total drive failure. (Kids, don’t try this at home—at least not if your warranty is still valid.) Indeed, its own advertising makes it sound almost like the Holy Grail discussed above, since it claims you can access your files from any computer. Whether it’s actually superior to other drive backup/XHD combinations remains to be seen. If I give in to temptation and purchase one, I’ll be sure to tell you all about it.

More backup news next week,

Sallie

FileSlinger Backup Blog at Blogged

 

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